HELP & FAQ

GETTING STARTED

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. ?Alternatively, we can use green products if you would prefer. ?Please let us know if you would prefer green cleaning services so we can plan for this.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website

Standard cleaning takes into account everything that involves cleaning a home or apartment. ?Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. ?We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

If you?re within the Central Texas Fort Hood area, absolutely. ?If we can reach your home within one hour. You?re in like Flynn! ?: -)

MANAGE YOUR ACCOUNT

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Log into your account at?https://todaysmaidservices.launch27.com/login/?and update your card on file. ?Your new card will automatically be noted as your default card.

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

Log into your account and update your password. Alternatively, you can give us a call and we will walk you through the process.

You can submit a password change request on the customer login page at?https://todaysmaidservices.launch27.com/login/

Simply click log-in at the top of our page.

PRICING & POLICIES

Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. ?Your final price will automatically change to reflect your coupon balance. ?At any time you can log into your account and see the balance on any gift cards you have.

Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises. Please note that we do allow a one hour window for our 8:30 AM time slot.

 

Log into your account and get your referral id. ?Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

Log into your account at?https://todaysmaidservices.launch27.com/login/ and you will see any outstanding Gift Cards and respective balances. In addition, you can see any referral rewards you have earned for referring a friend.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

Some discounts are for first-time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple of reasons why a specific discount code no longer works. Please get in touch if you have any questions.

TRUST & SAFETY

If something is not done to your expectations, please let us know. We?ll send a team out to make it right (within a 7 day window).

If you?re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don?t think we did a good enough job to recommend us to your friends, we?ll continue at it until we get it right.

Yes they do. ?We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256-bit security. ?Third, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). ?Rest assured we take security very very seriously.

If something goes wrong we?re here to make it right. Please let us know right away and we?ll be there to take care of it. ?That?s our promise to you!

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply with us are offered to join our team.